经常问的问题

Duty-free is the system of retail outlets that are exempt from the payment of certain local or national taxes and duties, which allows reducing the price of represented goods.

To place a pre-order, you need to choose products from any category. Mydutyfree.net offers the most popular products from duty-free stores. When you click on the "Go to store" button, you will be redirected to the website of a duty-free partner in Mumbai. There you can place an order for the selected product. You will receive an email with information about your order and a link to confirm that your order is up-to-date. A duty-free employee will contact you if you have any further questions.

In order to place a pre-order, registration at mydutyfree.net and mumbaidutyfree.net is required. You can sign up on mydutyfree.net via your Facebook or Google+ account.

You can pick up your order and pay for it upon your arrival at Terminal 2, Second level, Arrivals Hall, the shop is placed after immigration control zone.

You can decline certain goods in your order — just tell the cashier at the airport, which goods you don’t want to purchase. Unfortunately, you can’t add goods to the order in the shop. If you would like to add another product after finishing a preorder, just place another pre-order.

Basic currency is Indian rupee. You can pay by any (EUR, USD) currency, however, conversion charges are applicable as per the bank policy. We accept all major credit cards: Visa, MasterCard, Maestro.

If you do not pick up your pre-order, it will be automatically canceled sometime after your departure. You can also contact our partner's customer service at India.customerservice-mtrpl@adani.com.